Night Auditor/Front Desk Agent? - Tru by Hilton Niceville FL
Job Summary - Consistently delivers outstanding customer service to each of our guests’ every time. Responds to any guest need with a sense of urgency. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives. Performs a variety of clerical duties including basic computer work, reception and simple accounting tasks.
Responsibilities:
- Complete knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines.
- Complete all tasks described on the relevant shift check list during shift
- Knowledge of fire alarm system and Emergency/evacuation procedures
- Must have knowledge of surrounding area
- Must be responsible for security of guests, fellow employees and hotel assets.
- Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.
- Keep cash drawer secure and in balance throughout the shift.
- Communicate with housekeeping department in order to ensure an ample supply of clean room’s for our guests
- Sell and up-sell rooms to walk-ins and phone reservations
- General knowledge of housekeeping – bed making, vacuuming, etc.
- Maintain a clean and attractive work area, uniform, and person
- Must have professional telephone & communication skills
- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Necessary Skills:
- Have a valid driver’s license and dependable transportation available.
- Must be able to communicate effectively by writing, telephone and personal meeting situations.
- Must be able to work a flexible schedule.
- Must be organized, honest, and work well with others, and have an outgoing personality.
- Physical Requirements:
- Must be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds.
- Stand/walk on feet for 8 hours and work in a restrictive space/environment.
- Must be comfortable using a step stool or ladder.
Qualifications:
- High school degree or equivalent desired
- Excellent communication skills required to effectively communicate with guests and co-workers
- Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
- Basic computer skills and ability to use Microsoft Office Suite
- Strong Math skills
Why Join TRU by Hilton?
- Competitive pay and benefits.
- Opportunities for career advancement.
- A fun, dynamic work environment.
- Discounted hotel stays at Hilton properties worldwide.
- Training and development programs.
We are an Equal Opportunity Employer.
Job Type: Part-time
Job Type: Part-time
Pay: $13.50 - $15.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Paid time off
- Professional development assistance
Submit your resume to General Manager, Christopher King at Christopher.King2@Hilton.com or contact us at 850-279-9701.
